Policies
Shipping policies
Draft wording pending legal review. Not all goods can be shipped.
Prohibited items (draft)
- Weapons, ammunition and explosives
- Illegal drugs and narcotics
- Counterfeit goods
- Flammable liquids and gases
- Hazardous chemicals
- Live animals
- Currency and negotiable instruments
- Any item banned by Ghanaian or Chinese law
Restricted items — ask first (draft)
- Batteries and electronics with batteries
- Liquids, cosmetics and perfumes
- Food and medicines
- Branded goods
- Magnets and powders
Shipping terms (draft)
- Calculator results are estimates; final charges follow actual measurements.
- Customs duties, taxes and clearance fees are not included unless stated on the quote.
- Transit times are estimates, not guarantees.
- Packages are released only after all charges are paid.
Claims (draft)
- Report damage or shortage within 48 hours of collection or delivery, with photos.
- Claims are assessed against warehouse receiving photos and records.
- Insurance cover applies only where purchased.
Privacy (draft)
- We use your details only to process your shipments and payments.
- Public tracking never shows your address, phone, invoices or payment details.